Financial Security

Book with Confidence

For your peace of mind we provide full financial protection for your money and operate with licences and bonding through ATOL and ABTOT.

ATOL protected: licence number 10544

Air Tour Operators Licence (ATOL)

We are an ATOL bonded tour operator authorised by the Civil Aviation Authority (CAA). Every holiday we sell that includes a flight element is protected under our ATOL licence number 10544. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

ABTOT

Association of Bonded Travel Organisers Trust (ABTOT)

For holidays which do not include flights arranged by us, your booking will be protected by our membership of ABTOT (No. 5199). The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for The Natural Travel Collection t/a Walks Worldwide, and in the event of their insolvency, protection is provided for the following:

  • 1. non-flight packages;
  • 2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU *; and
  • 3. accommodation only booking

* Please note that flight inclusive packages that commence within the EU but outside of the UK will continue to be covered by ABTOT until the renewal of The Natural Travel Collection t/a Walk Worldwide's ATOL number 10544 on 30 September 2018 in accordance with the transition period authorised by the Civil Aviation Authority.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with The Natural Travel Collection t/a Walks Worldwide.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here.